We hope that you will be satisfied with the service that we provide, but we recognise that there may be occasions where you will not be satisfied with the way in which the matter has been dealt with. Should you have any comments or complaints regarding this matter you should contact info@expedium.co.uk / 020 4570 7076 in the first instance.

If you are not satisfied with the response which you receive you should address your complaint to Daniel Simon in writing at the above address.  We will acknowledge receipt of your complaint in writing and we endeavour to respond in writing to all complaints within a period of 21 days of receipt. This period allows time for an investigation of the matters that have been raised, if appropriate.

If you are still not satisfied with the response that you have received, then you have the right to complain to the recognised professional body which governs the insolvency practitioner. For Alan Simon, this is the Insolvency Practitioners Association. You are able to lodge a complaint at any time via the Insolvency Practitioner Complaints Gateway.

Email: insolvency.enquiryline@insolvency.gov.uk

Tel: 0300 678 0015 – calls are charged at up to 12p per minute from a land line, or for mobiles, between 3p and 45p per minute if you’re calling from the UK.

By Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds LS11 9DA

Further information on the Gateway can be found at: https://www.gov.uk/complain-about-insolvency-practitioner.